Enterprise M365 Migration: User-Centred Change Management & Training Design
Situation
National motor parts supplier required enterprise-wide migration from legacy systems to M365, affecting non-technical workforce accustomed to varied legacy Windows environments and outdated software versions.
Task
Conducted user research and stakeholder workshops to define personas and pain points. Led UX strategy for adoption programme, collaborating with product owners and development teams to design accessible, multi-level training platforms reducing change resistance.
Solution
Designed avatar-guided onboarding system with progressive disclosure and colour-coded wayfinding. Created scalable design system including branded iconography, UI components, and step-by-step documentation. Delivered high-fidelity prototypes and user flows optimised for diverse technical literacy levels.
Results
Achieved seamless enterprise adoption through intuitive visual design and information architecture. Reduced support tickets and accelerated user proficiency across all demographics. Deliverables included comprehensive style guides, interactive training modules, and brand-aligned digital assets ensuring consistent, accessible user experience throughout transition.
UX Research & Redesign: User-Centred Learning System
Conducted heuristic evaluation and user research on initial prototype, identifying critical accessibility and usability issues including unclear navigation, technical jargon, and poor information architecture. Performed stakeholder interviews and user needs analysis to map learning objectives and pain points. Redesigned end-to-end user journey from foundation, delivering accessible, intuitive system aligned with diverse user capabilities and learning styles through user-centred design methodology.
AI Adoption: Humanised Avatar System & Progressive Learning Design
Designed scalable information architecture breaking complex AI workflows into digestible learning modules. Created branded avatar system as navigational anchor and engagement tool, reducing cognitive load and technology anxiety. Applied progressive disclosure, micro-interactions, and conversational design patterns to enhance information retention.
Delivered user-centred solution combining visual hierarchy, empathetic UX writing, and strategic wayfinding that improved adoption rates among non-technical users through accessible, engaging interface design and clear user flows.
The avatar made the transition more approachable, helping non-technical users navigate smoothly.
Enterprise M365 Copilot Adoption: Measurable Impact & Stakeholder Success
Drove Microsoft Copilot adoption from 23% to 80% across 50,000+ employee enterprise through user-centred design strategy.
Delivered scalable design system including branded collateral, promotional materials, and engagement assets.
C-Suite endorsement led to expanded scope with additional touchpoints reinforcing consistent visual language and information architecture. Demonstrated ROI through measurable adoption metrics and stakeholder satisfaction, validating human-centred approach to enterprise change management and digital transformation.
A humanised Sign Off for each stage added user engagement and delight
