Situation
Supporting one of Kenya’s largest telecom workforces who needed an engaging internal training initiative.
Staff were onboarding quickly, uptake on training was crucial for the company's safety.
The project focused on modernising the learning experience to improve engagement, accessibility, and adoption at scale.
Task
To recreate, and align the platform brand guidelines, refreshing the overall UX/UI strategy, interaction design, accessibility, and visual system alignment.
The goal was to improve the learning journey, enhance accessibility, and design a modern, intuitive e-learning experience.
Action
Refresh the UX/UI while aligning with Safaricom’s brand
Improve usability and accessibility for call centre staff
Increase engagement and training uptake under tight timelines, with elements of user-centred, gamified learning
Results
I led the redesign of a brand-aligned, user-centred e-learning platform with a clear, gamified learning journey.
The solution introduced intuitive learning flows, interactive modules (click-through, drag-and-drop, and knowledge checks), and a refreshed icon system to improve clarity and usability.
Focus on:
• Strong stakeholder and end-user feedback
• High adoption and completion rates across call centre teams
• Improved accessibility and ease of learning
• Scalable UX/UI framework for future training programmes
Establishing the Process for the User quickly
Adding realistic Risk Awarness
Creating real life instructional learning
Using Interactive elements to learn
Creating Drag and Drop learning to encourage hands on results
