Prioritising clean, simple, and clear customer experiences
Sketching the design journey to ideate the potential process route and its adaptation into an app format. Prioritising clean, simple, and clear instructions suitable for public use, considering diverse abilities and potential pressure scenarios.
Planning the CX user journey and design
Conducting wireframe tests to showcase the versatility and adaptability of the template system, ensuring ease of reuse as test kits evolve in functionality and usage. Sections are designed for effortless removal and addition as required.
Journey visualised to demonstrate user journey
