Situation
Provide Users with cognitive challenges an inclusive level of instruction and guidance.
Task
Revisit and rethink the current NHS model that was failing research and uptake.
Action
A complete rethink and approach, treating the users with respect and creating a bespoke system for use. Sketching the design journey to ideate the potential process route and its adaptation into an app format. Prioritising clean, simple, and clear instructions suitable for public use, considering diverse abilities and potential pressure scenarios.
Result
During testing, users felt 'comfortable', could relate and understand the short style accessible messages and text much more easily.
One User and their Carer said it 'made her feel warm and safe'.
CX user journey planning
Conducting wireframe tests to showcase the versatility and adaptability of the template system, ensuring ease of reuse as test kits evolve in functionality and usage. Sections are designed for effortless removal and addition as required.
Journey visualised to demonstrate user journey
