I developed agile formats to create versatile NHS healthcare guides for universities.
Working under the UK Government's rapid response initiative, I designed clear, data-driven guides for university directors and managers to help them prepare for NHS COVID testing. These guides were optimised for PowerPoint and PDF, ensuring compatibility with both PCs and Macs commonly used in schools.
Drawing on my expertise in customer experience (CX) and graphic design, I aimed to deliver clear messaging and visuals. I used colour coding to allow for quick reference and easy understanding, ensuring the guides were as user-friendly and accessible as possible."
NHS Healthcare Guide Pack for schools and Younger user guides
I delivered a presentation aimed at guiding UK schools and colleges on how to prepare and set up for COVID-19 testing. I explained how to utilize social media, discussion platforms, and step-by-step process guides, all presented in an easy-to-follow visual format. Using a customer experience approach, I ensured the journey was clear and accessible, helping educational institutions navigate the complexities of COVID protocols effectively.
