![](https://cdn.myportfolio.com/aac24a27-2355-46d8-a1e6-0ba01899d1c6/cde1d5c1-5cbc-4c89-a7f7-3ad83825d2ce_rw_1920.png?h=09c5f409045d7609639c28f8bbb309a8)
Problem
NHS/UKHSA must deploy, but can't see how to use the information
My Solution
Distill complex instruction & data, into an accessible product
I knew this had to be fixed, so took it upon myself to hit the ground running to stop it from going out to the UK as a solid block of text, or even a complex 'well-designed' text. I reviewed the Government User Research, and read the white paper created by the MHRA (Medical Health Research Authority), in collaboration with Deloitte, to develop a Patient Information guide for Doctors and Pharmacists' urgent use.
Distilling the data
Breaking down the complex information
I undertook the task of breaking down the content into clear, digestible chunks, supplemented with visuals and a simplified flow chart. I began with paper prototypes, finding ways to chunk the data into accessible clear everyday language. and developed wireframes and then designs, in a highly agile environment.
This approach was recognised as a Gold Standard for the NHS and Deloitte in handling complex instructions effectively.
![](https://cdn.myportfolio.com/aac24a27-2355-46d8-a1e6-0ba01899d1c6/b65b2d69-fa51-427e-80dc-4926bf16c493_rw_1200.jpeg?h=435fee3fe9d30f324a680c66c84e29fd)
![](https://cdn.myportfolio.com/aac24a27-2355-46d8-a1e6-0ba01899d1c6/794f064c-9d7d-4df0-9c17-d9048fbae740_rw_600.jpg?h=a9bdb1cd0bf2af3dbe3a19aead307f93)
![](https://cdn.myportfolio.com/aac24a27-2355-46d8-a1e6-0ba01899d1c6/3f6d2c83-2656-4721-b330-fbb0f36df8ab_rw_1200.png?h=e7949dc9f110113c6b112febd11e5449)
![](https://cdn.myportfolio.com/aac24a27-2355-46d8-a1e6-0ba01899d1c6/b4e09556-e175-41ba-83fa-26611509f43f_rw_600.png?h=c7696a401cb128bd857cab355ea6ef52)
Versions for Print and development
Creating interactive guides and infographics to demonstrate stay-at-home protocols as the pandemic evolved. Translating everyday household interactions into visual, easy-to-follow guides for enhanced understanding and compliance.
The Final Guide simplifies the process of taking a double COVID test, explaining how the two-stage test works in a clear and straightforward manner.
![](https://cdn.myportfolio.com/aac24a27-2355-46d8-a1e6-0ba01899d1c6/4b6d09d7-2946-40e0-a4f4-f34c303ac891_rw_1920.png?h=03aeff4451c33802f1b44cc14c3f4cb3)
![](https://cdn.myportfolio.com/aac24a27-2355-46d8-a1e6-0ba01899d1c6/c3d4bddf-2ca3-4d95-9086-6e8893e066a4_rw_1920.png?h=718a2f540a967ae91131f2264e43a955)