Situation
NHS/UKHSA must deploy this information, but can't seem to make it User friendly.
Action
Distill complex instruction & data, into an accessible product
I knew this had to be fixed, so took it upon myself to hit the ground running to stop it from going out to the UK as a solid block of text, or even a complex 'well-designed' text. I reviewed the Government User Research, and read the white paper created by the MHRA (Medical Health Research Authority), in collaboration with Deloitte, to develop a Patient Information guide for Doctors and Pharmacists' urgent use.
Breaking down the complex information
I undertook the task of breaking down the content into clear, digestible chunks, supplemented with visuals and a simplified flow chart. I began with paper prototypes, finding ways to chunk the data into accessible clear everyday language. and developed wireframes and then designs, in a highly agile environment.
This approach was recognised as a Gold Standard for the NHS and Deloitte in handling complex instructions effectively.
Versions for Print and development
Creating interactive guides and infographics to demonstrate stay-at-home protocols as the pandemic evolved. Translating everyday household interactions into visual, easy-to-follow guides for enhanced understanding and compliance.
The Final Guide simplifies the process of taking a double COVID test, explaining how the two-stage test works in a clear and straightforward manner.
