Situation
NHS/UKHSA needed to deploy complex information at sprint but struggled to make it user-friendly.
Action
I distilled intricate instructions and data into a clear, accessible product. Reviewing Government User Research and the MHRA white paper, I developed a Patient Information guide for urgent use by doctors and pharmacists. Using paper prototypes, wireframes, and agile design, I broke content into digestible chunks, added visuals, and simplified flow charts.
Result
The guide was recognised as a Gold Standard by NHS and Deloitte for effectively handling complex instructions. Deloitte NHS made this a Gold Standard UX design and wanted all their outgoing MedTech material to be like this.
This result was recognised as a Gold Standard for the NHS and Deloitte in handling complex instructions effectively.
Development sketches
Prototypes and wireframes illustrated simplified content, clear flows, and accessible visual communication.
Interactive COVID-19 Guides
Created visual guides and infographics translating stay-at-home protocols into easy-to-follow instructions. Simplified the two-stage COVID test process, making it clear and accessible for the public.
