Situation
We need a Tool for easy access, guidance & staff support
Task
Create rapid assistance & Awareness, with useful guides
I wanted to create a glossary of terms feel to this, something easily available, enabling users to learn about real-time risks. I thought about all the acronyms and confusing expressions used, and how staff may be afraid to ask what each one is, so I innovated an approach, putting the knowledge of the user and their curiosity at the front of the product.
Action
Build a versatile pattern, for human-centred functionality
With a focus on meeting the end users' needs for situational advice or urgent assistance, I carefully planned screens and design patterns with an emphasis on simplicity, cleanliness, and spacing to enhance user interaction.
I analysed the data, broke the information architecture down into sections, and championed the safety aspect of an immediate Report Incident emergency Cyber Breach or Malware event.
A Service design for emergency, clarity and information
Developed for daily use across the company, serving as a source of reassurance and go-to help with crisp icons and distinct colour coding to enhance user recognition, enabling swift access to relevant content.
When tested, received positive feedback for overall function, increasing awareness, response and unified company cohesion on risk.
Built for guidance and support
Designed for shop floor, office, and customer-facing staff, the interface features large buttons for easy interaction during rapid-response scenarios. I developed a color code for each section and proposed an emergency button for suspected fraud or uncertain situations, providing guidance and support.
Result & Benefits
Instant support and assistance
Users can learn about virus risks and cyber dangers and access information they might have been embarrassed to ask about, helping them understand what they might feel expected to know. The app defines acronyms to speed up understanding, combining clear design with functional, engaging service design. The result has been great feedback and high user satisfaction.